Winboxmy Privacy Policy — Protection of Malaysian User Information

Information collected by the platform

When you register and use the winboxmy platform, we collect several categories of information to ensure a safe, seamless, and personalised experience for every user.

Account information

This includes your full name, email address, phone number, date of birth, and identification details provided during registration. This information is required to verify your identity and ensure that the registered account is legitimate.

Local payment information in Malaysian Ringgit

To process deposit and withdrawal transactions in Malaysian Ringgit (RM), we collect information related to your chosen payment method, such as your bank account number or selected e-wallet details. Credit or debit card information is not stored directly by winboxmy — it is processed by appointed payment providers that comply with industry security standards.

Technical information and usage data

We automatically collect technical information such as your IP address, device type, browser type, operating system, pages visited, and session duration. This data is used for internal analytics, security maintenance, and overall improvement of the user experience.

Purposes for which collected information is used

Winboxmy uses collected information solely for platform operations and service improvement. The following are the primary purposes for which your data is used:

• Verifying user identity and processing new account registrations.
• To securely and accurately process deposit and withdrawal transactions in RM.
• To identify and prevent fraudulent activity, money laundering, or misuse of the platform.
• Providing effective customer support when you reach out to the winboxmy help team.
• Sending important account-related notifications such as transaction confirmations or policy updates.
• Analysing usage patterns to improve the platform's interface and functionality.

We will not use your information for third-party marketing purposes without your explicit consent.

Use of cookies and tracking technologies

The winboxmy platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help the platform recognise your login session, save your preferences, and keep navigation running smoothly.

There are several types of cookies in use:

• Essential cookies: Required for core platform functions such as login sessions and account security.
• Analytical cookies: Helping us understand how users interact with the platform for improvement purposes.
• Preference cookies: Saves your language preferences and display settings so you don't have to reconfigure them on every visit.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the platform.

Data storage, security, and third-party sharing

Storage and security

All user information is stored on servers protected with industry-standard encryption. winboxmy uses SSL/TLS security protocols to ensure that data transmitted between your device and the platform's servers is always encrypted and cannot be intercepted by unauthorised parties.

Access to user data is limited to staff who require that information to carry out their operational responsibilities only. All internal access is logged and monitored on a regular basis.

Third-party sharing

Winboxmy does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Information may only be shared in the following situations:

• To payment service providers required to process your RM transactions.
• To the relevant authorities where required under applicable Malaysian law.
• To third-party technical service providers directly involved in platform operations, subject to strict confidentiality agreements.

User rights and how to contact us

Access, correction and deletion rights

As a winboxmy user, you have the following rights regarding your personal data:

• Right of access: You may request to view the personal information we hold about you.
• Right of rectification: You have the right to request a correction if any information in your records is inaccurate or out of date.
• Right of erasure: You may request the deletion of your account and personal data, subject to legal obligations and ongoing operational requirements.
• Right to restriction of processing: In certain circumstances, you may request that the processing of your data be temporarily restricted.

Policy changes and how to contact us

Winboxmy reserves the right to update this Privacy Policy at any time. Users will be notified of any significant changes via an on-platform notice or email. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.

If you have any questions regarding this privacy policy, your data rights, or how we handle personal information, please contact the winboxmy support team by email at [email protected] or visit the FAQ for general guidance.